SHIPPING AND RETURNS
Delivery times are counted from when we verify the payment of your purchase.
Lima: Within the following 2 business days.
Province: Within the next 5 business days.
You will receive a confirmation email with the details of your purchase, at most, the next business day after placing your order. In case you do not receive the confirmation email within that period, please send us a message to the following email address: email@example.com
- You can make your payment by direct bank transfer (BCP – YAPE / BBVA)
Make your payment directly to our bank account. Please use the order number as a payment reference. Your order will not be processed until the amount has been received in our account.
- You can use the following means of payment through our Culqi payment gateway: Visa, Visa Electron, Mastercard, Maestro and American Express.
In the event that Culqi rejects your card, check that:
The card is not expired.
That the credit limit of your card has not been reached.
The card has not exceeded the amount allowed to make purchases.
You have correctly filled in all the necessary fields.
Is it safe to use my credit card on the web?
Yes, the card details are only entered on a page owned by the payment gateway and transmitted in encrypted form. AMARENA will only have knowledge of the result of the operation. You do not have access to any data on the card used for the purchase.
ORDERS AND PRODUCTS
What should I do if I receive a defective item?
AMARENA only sells items in perfect condition. However, if you receive your product with any imperfection, we ask you to contact us by sending a message to the e-mail firstname.lastname@example.org with subject: DEFECTIVE PRODUCT or by calling us at +51 999225525
and we will solve the problem in the shortest time possible.
What should I do if an incorrect product arrives?
If on any occasion, by mistake, you receive a product that you have not purchased, contact us immediately by sending us a message to the e-mail email@example.com with subject: INCORRECT PRODUCT or by calling us at +51 999225525
Where I can get my order?
You can receive it at the address you choose (home, work, etc.)
Can the city of delivery be different from the city of purchase?
Yes, as long as the delivery city is within Peru.
We work with Courrier for all our international shipments, this company is responsible for the safe delivery and punctuality of your order. Average delivery time varies from 5 to 10 business days once your order is confirmed.
International shipments may be subject to applicable duties and taxes imposed by each country’s customs and revenue authorities. AMARENA does not charge any of these expenses. Contact your local customs office for more information on the value limits for your country.
Important notice: Shipping times may vary during special dates (Cyber Monday, Black Friday, Christmas sales, etc.). Delays may occur due to outside factors.
For more information regarding your order please send an email to firstname.lastname@example.org
RETURNS & EXCHANGES
- Please note that our web store can only accept exchanges for products purchased directly from amarena.pe. If you purchased a product from a different retail location or store, you must contact the same store to return or exchange it.
- only changes of size or manufacturing failure can be made during the first seven (3) calendar days after arrival of the product.
- To make the right to change effective, it is essential that the product (s) are in perfect condition, without signs of use, have the original packaging and the documents with which it was delivered (ticket or invoice, referral guide).
- In addition, it must be necessary to send a previous email to email@example.com indicating the reason for the change with the copy of the original receipt. We want to offer you the best service possible and that will help us achieve that.
- Product changes will be subject to the existing stock and to an evaluation within a maximum period of 7 days ago. In case there is no product stock, you may choose another product of equal value, higher value (assuming the difference), or less value (there will be no refund or credit balance).
- At the time of collection of the product, the packaging must be delivered to the Courier completely sealed and packed (as it was delivered).
- The changes do not apply to products purchased in promotion, unless there is a production failure – The failure must be demonstrated and will be evaluated with the quality area.
- The exchange process can only be carried out. An exchange cannot be managed in a second instance and the money will not be returned.
- Customers who paid an initial shipping cost will not be exposed to another shipping charge for exchanges and returns.
- The shipping cost for exchanges and returns will be borne by customers who did not pay an initial shipping cost.
- Customers who made their purchases in the province, should approach our Courier agencies and leave the packaging completely sealed.
Changes to sales made outside of Peru are not accepted.
All products go through a strict quality control before being shipped in order to detect possible damages or defects. If you receive a product that is not in perfect condition, please contact us immediately and send us a picture of it. For more information or questions please write to us at firstname.lastname@example.org
- Make sure you comply with the policies outlined above. Remember that the product must not show signs of use. Any change or return will be subject to evaluation
- AMARENA may reject the request for exchange or return of the product in case of non-compliance with the conditions described in this document.