{"id":2460,"date":"2021-03-26T17:29:27","date_gmt":"2021-03-26T17:29:27","guid":{"rendered":"https:\/\/amarena.pe\/?page_id=2460"},"modified":"2021-04-26T20:48:30","modified_gmt":"2021-04-26T20:48:30","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/amarena.pe\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row top-row row-internal-page porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-2\"><div class=\"wpb_wrapper vc_column-inner\"><\/div><\/div><div class=\"vc_column_container col-md-8\"><div class=\"wpb_wrapper vc_column-inner\">\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element title-column text-center\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>SHIPPING AND RETURNS<\/h2>\n\t\t<\/div>\n\t<\/div>\n\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><span style=\"font-weight: 400;\">Delivery times are counted from when we verify the payment of your purchase.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lima:\u00a0Within the following 2 business days.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Province:\u00a0Within the next 5 business days.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You will receive a confirmation email with the details of your purchase, at most, the next business day after placing your order. In case you do not receive the confirmation email within that period, please send us a message to the following email address: <\/span><a href=\"mailto:shop@amarena.pe\"><span style=\"font-weight: 400;\">shop@amarena.pe<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>PAYMENT METHODS<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can make your payment by direct bank transfer (BCP &#8211; YAPE \/ BBVA)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Make your payment directly to our bank account. Please use the order number as a payment reference. Your order will not be processed until the amount has been received in our account.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our\u00a0<\/span><a href=\"https:\/\/amarena.pe\/en\/privacy-policy\/?lang=en\"><span style=\"font-weight: 400;\">privacy policy<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can use the following means of payment through our Culqi payment gateway: Visa, Visa Electron, Mastercard, Maestro and American Express.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In the event that Culqi rejects your card, check that:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The card is not expired.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That the credit limit of your card has not been reached.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The card has not exceeded the amount allowed to make purchases.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You have correctly filled in all the necessary fields.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Is it safe to use my credit card on the web?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yes, the card details are only entered on a page owned by the payment gateway and transmitted in encrypted form. AMARENA will only have knowledge of the result of the operation. You do not have access to any data on the card used for the purchase.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>ORDERS AND PRODUCTS<\/b><\/p>\n<p>What should I do if I receive a defective item?<\/p>\n<p><span style=\"font-weight: 400;\">AMARENA only sells items in perfect condition. However, if you receive your product with any imperfection, we ask you to contact us by sending a message to the e-mail shop<\/span><span style=\"font-weight: 400;\">@amarena.pe<\/span><span style=\"font-weight: 400;\">\u00a0with subject: DEFECTIVE PRODUCT or by calling us at +51 999225525<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0and we will solve the problem in the shortest time possible.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>What should I do if an incorrect product arrives?<\/p>\n<p><span style=\"font-weight: 400;\">If on any occasion, by mistake, you receive a product that you have not purchased, contact us immediately by sending us a message to the e-mail <\/span><span style=\"font-weight: 400;\">shop<\/span><span style=\"font-weight: 400;\">@amarena.pe<\/span><span style=\"font-weight: 400;\"> with subject: INCORRECT PRODUCT or by calling us at +51 999225525<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Where I can get my order?<\/p>\n<p><span style=\"font-weight: 400;\">You can receive it at the address you choose (home, work, etc.)\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Can the city of delivery be different from the city of purchase?<\/p>\n<p><span style=\"font-weight: 400;\">Yes, as long as the delivery city is within Peru.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>INTERNATIONAL SHIPPING<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We work with Courrier for all our international shipments, this company is responsible for the safe delivery and punctuality of your order. Average delivery time varies from 5 to 10 business days once your order is confirmed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">International shipments may be subject to applicable duties and taxes imposed by each country\u2019s customs and revenue authorities. AMARENA does not charge any of these expenses. Contact your local customs office for more information on the value limits for your country.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Important notice: Shipping times may vary during special dates (Cyber Monday, Black Friday, Christmas sales, etc.). Delays may occur due to outside factors.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For more information regarding your order please send an email to shop@amarena.pe<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>RETURNS &amp; EXCHANGES<\/b><\/p>\n<p>Lima:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please note that our web store can only accept exchanges for products purchased directly from amarena.pe. If you purchased a product from a different retail location or store, you must contact the same store to return or exchange it.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">only changes of size or manufacturing failure can be made during the first seven (3) calendar days after arrival of the product.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To make the right to change effective, it is essential that the product (s) are in perfect condition, without signs of use, have the original packaging and the documents with which it was delivered (ticket or invoice, referral guide).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0In addition, it must be necessary to send a previous email to shop@amarena.pe indicating the reason for the change with the copy of the original receipt. We want to offer you the best service possible and that will help us achieve that.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product changes will be subject to the existing stock and to an evaluation within a maximum period of 7 days ago. In case there is no product stock, you may choose another product of equal value, higher value (assuming the difference), or less value (there will be no refund or credit balance).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">At the time of collection of the product, the packaging must be delivered to the Courier completely sealed and packed (as it was delivered).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The changes do not apply to products purchased in promotion, unless there is a production failure \u2013 The failure must be demonstrated and will be evaluated with the quality area.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The exchange process can only be carried out. An exchange cannot be managed in a second instance and the money will not be returned.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers who paid an initial shipping cost will not be exposed to another shipping charge for exchanges and returns.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The shipping cost for exchanges and returns will be borne by customers who did not pay an initial shipping cost.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Province:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers who made their purchases in the province, should approach our Courier agencies and leave the packaging completely sealed.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Changes to sales made outside of Peru are not accepted.<\/p>\n<p><span style=\"font-weight: 400;\">All products go through a strict quality control before being shipped in order to detect possible damages or defects. If you receive a product that is not in perfect condition, please contact us immediately and send us a picture of it. For more information or questions please write to us at <\/span><span style=\"font-weight: 400;\">shop@amarena.pe<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure you comply with the policies outlined above. Remember that the product must not show signs of use. Any change or return will be subject to evaluation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AMARENA may reject the request for exchange or return of the product in case of non-compliance with the conditions described in this document.<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_column_container col-md-2\"><div class=\"wpb_wrapper vc_column-inner\"><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"SHIPPING AND RETURNS Delivery times are counted from when we verify the payment of your purchase. Lima:\u00a0Within the following 2 business days. Province:\u00a0Within the next 5 business days. \u00a0 You will receive a confirmation email with the details of your purchase, at most, the next business day after placing your order. In case you do [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2460","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Returns - AMARENA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amarena.pe\/en\/shipping-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns - AMARENA\" \/>\n<meta property=\"og:url\" content=\"https:\/\/amarena.pe\/en\/shipping-and-returns\/\" \/>\n<meta property=\"og:site_name\" content=\"AMARENA\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-26T20:48:30+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/amarena.pe\\\/shipping-and-returns\\\/\",\"url\":\"https:\\\/\\\/amarena.pe\\\/shipping-and-returns\\\/\",\"name\":\"Shipping and Returns - 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